Quote of the Day

“Amen. I recently took over a property, and using good old-fashioned guest interactions, we have seen an increase in gaming revenue of 9% in just six months. While it takes really smart people to run these businesses, it’s not as complicated as some would want you to believe. Simply, find out what the players want and within reason, give it to them.” — Reserve Hotel & Casino General Manager Barry Phillips, offering his point of view in a stimulating and lively debate over the merits of statisticians versus customer interactions.